My crazy girlfriend has this crazy notion that we should avoid arguments after we've been drinking. This, of course, is ridiculous. How else are we supposed to involve cabbies, bouncers, bartenders, officers, and your friendly hotel desk clerks in our heated arguments about...uhm....err.....what were we fighting about again? Well, whatever is was, I am sorry, you were right, and I don't know what I was thinking, and will you please get back in the car?
Working the night weekend shift gives me plenty of opportunities to see happy attractive couples leave the hotel for a night on the town, have them come back four hours later still happy, but less attractive, and then have them neither attractive or happy after they hit the mini bar and a bathroom mirror.
Fortunately, it rarely gets violent, but it can present uncomfortable situations. Sometimes funny, but uncomfortable. But it happens, so don't feel too embarrassed. Just know that everything you do will be logged down for all of the staff to read and enjoy. And some asshole might even post a blog about it. Nothing to be embarrassed about.
So anyway, last weekend I overheard a intoxicated dude come in from a night out and immediately buddy up with the night bellman. The gems of the conversation were that he was ranked slightly higher than FBI and would show his gun if you wanted. No thanks. He also invited my coworker up to the room for some booze and the promise of some girls. Sorry sir, I'm on duty!
The guy goes up to his room and calls down an hour later saying that he doesn't want any girls to come up to the room. This is a new one for me. I asked if he was expecting any to come and he confirmed that he did, but not to let them go up to his room for any reason. Uhm, ok.
At 4:30am a leggy blond comes to the front desk wearing a dress that appeared to be a thin shiny dishrag. My night audit sense tingled. I stopped her and asked what room she was going up to. Surprise! I asked to see her id and regretfully informed her that I could not send her up the room since she was not on the account. Turns out the formally happy attractive couple went out clubbing, got drunk, he talked to girls, she talked to dudes, he leaves, she stays, he texts explicits, she texts explicits, he locks the door. All of her clothes, money, and two little dogs are locked in the room as well. I knew she was telling the truth, but my hands were tied. Aside from calling the room several times, there was not much I could do since her name wasn't on the room. So she pulls out a cell phone and says she will call the cops. Good idea, just call 311. Now, I should say that the girl was upset and drunk, but surprisingly respectfully and never raised her voice (well, anymore than normal drunk conversation). She was a nice enough of a person which I found odd since she was dating such an asshole and was from Detroit.
Two cops come, listen to her story, and ask if the four of us can go up to the room with a pass key to retrieve her belongings. The bellman quietly asked me if he should mention to the cops that the guy said he has a gun. Good idea. The cops were less concerned about the gun, but made the girl promise she would stand back and not start yelling if we got the door open. I knock. No answer except the yipping of tiny dogs. I try the pass key. No dice, he dead bolted the door. Sorry, ma'am, nothing else we can do here. We go back to the lobby and the girl tries to call someone, anyone to put her up for the night while one of the cops told me an awesome story about the time he took his wife to Acapulco, got in an argument in a restaurant which lead to thrown food, tailing his wife back to the hotel room, and a mad dash for the room key. That's some good police work, Lou.
So eventually, she calls mom in Detroit, promises her that she made this mistake for the last time and will break up with him for real, I talk to mom in Detroit, and we arrange a room for the night on her credit card.
Long story long, mom and dad pick her up the next day, the cops are called three more times to get her stuff back, and the dude threatens to sue since we disturbed him all night.
In the end, this situation was the least of my hassles for the night.
So again, this stuff happens. It's embarrassing, but it happens. Just be warned that very little is secret. Just think before you drink. For the dogs sake.