We have a pretty diverse range of guests who stay here, but sometimes certain groups stick out. Like tonight, for example. There were several groups of women who were separate from each other, but something made me think they had something in common. I wasn't really thinking about it when I suddenly remember someone saying that someone was playing a concert at the Chicago Theater tonight. Hmmm, who was that again? Oh, Melissa Etheridge! That explains everything.
Another group we have in house is about twenty Chinese gamblers. The Horseshoe Casino in Indiana has put them up for a couple nights, I assume as comp rooms in appreciation of handing over mass amounts of unwanted cash to the card tables. The casino is also paying for $250 per night of restaurant and room service charges for four of the rooms. Those rooms must house the worst of the gamblers.
At first sight, I figured what to expect. Casinos are open all night if not super late, so I figured they would be bouncing around the hotel all night as well. Also, they are coming in from Indiana, never a good sign. And there was a most excellent communication barrier. It can be frustrating for both ends of the conversation, but it's kind of fun too. Like figuring out a crossword puzzle that is in two different languages. At my old job, I took secret pleasure in having my Antiguan coworker who had a very thick island dialect call in to order Thai food. They both always ended up getting very frustrated with each other as the conversation grew louder and louder. Oh, the silent belly laughs I had... But I digress.
We have a very limited room service menu, so on a busy night we might send up maybe five or six sandwiches or salads, each with one pop or water. The fun began when the four rooms with the comped food started ordering room service at 2am. We don't serve booze that late (phew!) so it was all in bottled water, Diet Cokes, cranberry juice, and other nonalcoholic beverages. Fortunately, the restaurant manager was still there and helped us find more goods. I don't think anything ordered was actual food food at all. It was great fun for me to see the look of panic in my night porters eyes, who also has a heavy accent, as he was trying to figure out how he could supply one room with sixteen diet cokes, twenty four bottled waters, and a pack of "oral mints". To those four rooms, I think we sent up fifty bottles of water, thirty Diet Cokes, and I really wish he kept those receipts so I could have copied them. Anyway, this ended up costing over $800. And with gratuity, I think that puts about $150 in tips in my porter's pocket (sorry folks, nothing for our poor hero here).
You may have to trust me that this is all pretty damn funny. Even though things can be pretty unpredictable working late night in a hotel, it's kind of awesome when things like this throw you for a complete loop. Just hope they know not to clean out the mini bar. That's not included in their freebies...